1 reviews | Active since Dec 2016

05 Dec 2016, 15:00

FAULTY TELEPHONE FOR 3 WEEKS

<p>I reported a landline faulty on 15/11/2016. Firstly didnt see a fitter at my home. Secondly thought a fitter has to come into your home to test the line before claiming it was a faulty cable. Best thing of all is all my neighbour lines are not faulty only mine. Everytime I call the callcentre all they can say they are waiting for the cable to be fixed and they will escalate it. No one ever call you back,</p> <p>Has the fitter gone off sick or is Telkom only fixing Bussiness phone and not Residental phones. Or are they just working in certain areas </p> <p> </p>

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Replies (2)
Telkom
Telkom's reply06 Dec 2016, 10:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, please provide your affected number and fault reference number.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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's update07 Dec 2016, 06:48
Reviewer Update

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