Faulty SIM/Faulty DATA usage

I use to be a number one fan for Telkom Mobile for their data, was so excited that I use to have a contract and I could still afford to buy more data... But all that went to the bin...

This is regarding Logged call ref: ********** 0 and me getting to this was not easy either. First I was told that I was using my normal internet, but the question that could not be answered was: How could I be using my normal data if I had free 5gig streaming data **** Bundle)? Right now I'm stuck with a SIM card that has 4.99gig of LIT data but I cant even use it.

Then to my surprise I get an SMS saying that the ref was resolved, tried again and still not working.

So I lost 2 gig of data but have 4.99gig that I cant use... Worse getting hold of call center agents is just a nightmare and I feel like they care more amount AHT than the actual problem. Well I can safely say after this experience Telkom has lost a customer, I cant wait for the contract to end so I can cut ties for good. Wanted to upgrade but when I think of this ordeal and the level of treatment towards the resolution. I AM GOOD WITH TELKOM...