Faulty Sim Card

<p>On the 2nd of February my Telkom issued simcard stopped working, my phone could nolonger read it.</p> <p>I later went to the Telkom Mobile store in Alberton after testing another simcard on my phone to ensure it was not the device that was faulty.</p> <p> </p> <p>Though telkom mobile agent confirmed that some of thier simcards are faulty and tend to die they charged me R35 to replace my sim card.</p> <p> </p> <p>Considering all data on stored on that sim was lost, why did I have to pay R35 for something that was issued to me underlying issues?</p>