Faulty service not repaired

My ADSL service has been erratic since June 2015 and when we returned from holiday on 19 July our line was completely dead. I have logged the fault on 21 July 2015 but the fault has still not been corrected on 4 August 2015. I've had no feedback from Telkom on the progress with correcting this fault except vague SMSs.<br> <br> To worsen the problem, I've been over paying for a Telkom ISP service since January which I don't use since I'm a MWeb client. This mixup came about due to the weeks I had to wait for Telkom to sort out my original ADSL connection request.....<br> <br> In the meantime I'm paying double for data as I have to pay Telkom while I purchase 3G data from Vodacom to keep going.<br> <br> This is shocking service.