Faulty Samsung S6

I opened a new contract at Telkom, N1 City Mall for the new Samsung S6. I went to collect the cellphone this morning (15/04/2015), and was given a faulty phone. I was told that the phone needs to be sent away to find out if the fault lies with me or with the phone?? I don't know how it is possible for it to be my fault when I have not taken ownership of the phone & it was broken straight out of the box!! I was then told the phone needs to be sent away, which will take 15 working days!! <br> <br> I find this completely ridiculous and unacceptable service! Why should I wait 15 working days to receive a phone that I never owned and didn't damage myself? I expected the phone to be immediately replaced with a new phone.<br> <br> I would like to be contacted and given a new Samsung S6 and not have to wait 3 weeks for repairs to a new phone which I have not even owned yet. <br> <br> I await a response from Telkom regarding this matter.<br>