Faulty Samsung Note 4

I received my Samsung Galaxy Note 4 from Telkom Mobile after signing up for a Smart 100 plan, I received the device on 9 February 2015.<br> The rear (main) camera on the phone does not work properly, most of the time the picture is fussy and you have to tap the phone to get it to auto focus, I am not an expert but it looks like the camera is loose under the protective glass.<br> That's not the main issue here, I phoned the help center they advised me to take the phone to a Telkom shop, I went to Telkom Pavilion on Saturday 4 April 2015, the staff told me they don't do swap outs and don't care.<br> Today 10 April I went to Telkom Westwood, very helpful staff advised me to take the phone to Samsung, I have but they cant help me today.<br> I have consulted the CPA and according to CPA I am entitled to a new phone (phone is less then 6 months old) once it has been established that the fault is not due to user abuse(phone has never been dropped or near water so wont be).<br> Everyone wants to repair the phone I DO NOT want it repaired I want a new phone as I feel this is a premium product which was damaged from the get go through no fault of my own<br> Please could someone from Telkom sort this out ASAP