JB
Jacques B

1 reviews | Active since Feb 2016

18 Apr 2016, 16:55

Faulty Router still not replaced after 2 weeks

Two weeks ago I returned a router that I had bought less than 2 months ago. It was confirmed faulty by the branch however now 2 weeks later I have received no feedback and more importantly no replacement.<br> The consumer act s56 clearly states that in this case I am entitled to a refund, replacement or repair. The choice being mine and not the suppliers. I asked for it to be replaced yet 2 weeks later I have no feedback. I now insist on my legal right to an immediate refund.

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Replies (1)
Telkom
Telkom's reply18 Apr 2016, 22:42
Official
Hello Celtus,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is SM224955

Regards
Telkom Social Media Team