Faulty Router

Hi,

My husband signed a 24 month Adsl contract with Telkom in September. The installationwas done on the 19th of September 2017 and for the past week or so we have problems with the router and cannot connect to the wifi. We complained and today a technician phoned us and told us that they tested the line and router and have found that the router is faulty. They told us that it will not be replaced and need to be sent for repairs that will take about 6 weeks or we can buy a new router from Telkom. During this time we must still pay for the service, but will not have a router. I find this totally unacceptable as the router is not even 1 month old.