Faulty reporting

I logged faulty reporting on my parents landline on monday 26/01/2015. I was told I'm going to receive an sms immediately, which I did not. I then phoned again the following day and was told the fault was never logged. I received sms stating my reference number. I followed up yesterday the 29/01/2015 again to hear when the technicians are coming out and was told they going to contact me the following day.<br> <br> No response. I feel this is utterly pathetic service from telkom. The fact that I can not even come through to our local telkom store in paarl is unacceptable. <br> <br> Can you please help!!!! Our landline is off for 5 days already.