1 reviews | Active since Apr 2014
Faulty/non existing landline = Telkom service
<p>My telephone/wifi has been faulty (on and off) since 21.12.2016. I have logged a call with Telkom on 23/12/2016.(ref nr. 78CWK231216) They tested the line and discovered that it has been disconnected. Someone was suppose to contect me the same day or the following day, as they worked half day on the Saturday. 3 or 4 phone calls, from my side, later and still nothing has happened. I've been told that it's been allocated to the technicians and they are working on it. The telephone cable is hanging in the garden, so how can someone be working on it?! I have been allocated an escalation number, but still no progress. This is really unacceptable. Hopefully I will be credited for the whole period that I can not use my phone & internet/wifi.</p>
2 Weeks later...still NO proper feedback from Telkom and still NO working line. This is really unacceptable!
Everytime I phone, it's the same answer and they "apparently escalate" the call. To whom and where??
Surely there should be technicians that are suppose to be working.
2 Weeks later...still NO proper feedback from Telkom and still NO working line. This is really unacceptable!
Everytime I phone, it's the same answer and they "apparently escalate" the call. To whom and where??
Surely there should be technicians that are suppose to be working.