Faulty Network & Telephone line

First and foremost I want to say how disappointing it is to be a customer of a major role player such as Telkom while you go with months without any service or follow-ups from the supplier informing you about what has happened or happening. After my last complaint the matter was resolved only for a week or two, after that I was back to square one where neither my Wi-Fi nor my telephone line is operational. I reported the matter online (494CWK080115) as the call service centre is always slow to respond to your phone call but did not hear from them since reporting the fault on the 07th of January 2015. To be honest Telkom should rather change their name to Not So Welcome because everything of theirs is up to **** (1) products ****, (2) service delivery ****, (3) call centre ****, (4) technical support team **** and the sad part is they don't even bothered or care about customer service.