Faulty lines take for ever?

In my years as kids there was only Telkom and it was the best telephone provider. I can not say the same anymore. My parents are pensioners and is waiting almost 6 weeks now to get there faulty line repair. Is there just no technicians?? Do the people working for telkom just not care?? Or are they maybe not even know what the hell is going on with there own product?? This is really unbelievable and, every week you go in to there office and they tell you it is a faulty line, it is reported and will be fixed - no date and time, because Telkom can't spell commitment but they want the customers and money with no return of service.