Faulty lines still not sorted

Logged a fault on our line on the 31 October and heard nothing. Phoned and logged again on the 1 November and received a reference number and told turn around time is 48 hours. Absolute nonsense as I have had to call again today and log it again. This line is been used for business and I am now non compliant according to certain contract work.

I am losing business TELKOM. And I know the problem is on your side as all this happened just after they dug up all our front paving to lay fibre cables.