Faulty Lines again 3rd time this year!!!!!

On the 25th June two of our lines went dead so we have reported it.On the 26th I phoned in to hear what the progress is, a consultant told me that she could see that a technician have worked on it but will put it as urgent.On the 29th the lines still faulty phoned in again there was still no progress, the consultant will put it as urgent again.On the 29th afternoon I phoned in again because the line are still faulty, the consultant told me that the fault is still at the technician.On the 30th I phoned in again because still nothing, the consultant told me that the technician has resolved one of the line (but it wasn't) so he report the fault again as not resolved and it is urgent.On the 1 July almost a week without any lines I phoned in again and the consultant told me that the fault is with a technician so I asked her to phone him and ask when, while she was busy on the line with him I was on hold suddenly I could hear what he said he told her that no one came and she need to sort it out. She told me that Telkom contract ended with the vehicles they used that's why nothing has been resolved they don't have vehicles and don't know when they will have.This is unacceptable TELKOM