Faulty Line - they don't fix bt they close fault log saying it's fixed so you have to log a fault again and again

<p>I've been experiening a faulty line for over a month now. I personally went to Telkom Woodlands to log a fault after Twitter corresponce didn't yeild any results. I was told by the employee that I would receive an sms with a reference number for the fault log. I didn't receive any sms. Continuous attempts via twitter with your team is so frustrating because you get the same generic response but no proper feedback on the issue. Then they claim that there is no fault log. Then I get sms's to rate the people who attended to my service and I should rate the service from the time I reported the problem to the time it was resolved. How can I rate Dumasane and Andries if I've never spoken to them nor has my problem been resolved as there was never a technician at the premises to fix the line? What games are you guys playing here? So again back to twitter only to be told there isn't fault logged blah blah blah, then to be told they have logged a new fault and feedback will follow (375CTZ040417). I'd like a credit for line rental and either an exact indication of when a technician will be at the premises to fix the line, otherwise please just cancel the line as it's costing me unnecessary money. Really, your service is terrible - a replay of my ADSL issues last year, for months being told there is nothing wrong only for your technician to acknowledge that the service that was recommended to me by Telkom can't be provided due to infrastructure not being in place - again at my expense. Get your act together Telkom!</p>