FAULTY LINE STILL OUT!!! PATHETIC SERVICE!!!

My telephone line has not been working for over a month now. There is no dial tone and as a result obviously no internet connection either. I logged a complaint with Telkom on 2015/09/02 and was issued with a faults log number (162BWK020915). The fault was assigned to a technician on 2015/09/03 and I was told it would take 48 hours for the issue to be resolved.<br> <br> Today, it has been 7 days and I have not heard a single word from Telkom regarding my faulty line. I have had to call in on four occasions to find out what is going on - each call taking at least 30 minutes out of my day, because Telkom only answers after sitting on their call center line for 20 minutes.<br> <br> Today I was told that the problem has been passed on from technician to technician (two or three) and still no one has addressed the problem. The problem was again escalated (***, Call Center Agent: Mfanafuthi).<br> <br> I am getting sick and tired of having to wait so long for an issue to be resolved after reporting it multiple times! This is by far the worst service delivery I have ever experienced!