FAULTY LINE SINCE NOVEMBER 2015

I have had a faulty telephone line since November 2015. I have logged calls about 7 times, had 7 technicians come out to look at the problem, each one tells me it's the underground cables and then the next day the call gets closed. I have now resorted to liaising via the Telkom Facebook page as I get no joy from the call centre.<br> <br> Since 18/1/16 when the line stopped working again, I have been given various contradictory excuses from the FB team as to what is happening and when I contacted them again today I was told that they still needed to allocate a technician. This is AFTER I was told on the 26th Jan that technicians were working on it. I called the call centre again today I was yet again told the call was closed. What do I have to do to get some action out of these people? For reference purposes, the latest reference number is 759CRZ030216. The one prior to that was 129CRZ180116.<br>