faulty line since 28 June 2015

Hi <br> <br> My line (Both adsl and landline) has been out sine the 28 of June 2015 , I contacted Telkom on the 29th of June ( reference number : ***), the support at the call center rebooted the line, but that did no help. <br> I have been calling everyday since and finally escalated the matter on the 4th of July (ref 703861). A technician was suppose to be assigned to sort out the issue. To date nothing has happened, I have phoned the call center so many time but all they say is that they can only escalate the matter. <br> <br> The service on Telkom Side is very poor, they don't understand that my security system s linked to the internet so I require it constantly. <br> <br> The call center workers have no urgency and just don't seem to care. I truly don't understand why it take so long to send out a technician. Please sort this out urgently. <br> <br>