Faulty line reported on the 15th October 2015

Reported my line as faulty on numerous occasions all response i got was we will attend to your complaint. When i posted a hello Peter complaint i was contacted within a days time and assured the line will be fixed. Its 5 months later not a single call has been made or received, no technician has been out to respond to complaint. Yet telkom sends me an account and threatens to take legal, action after 3 months of frustration i called in to ask for the line to be canceled its not, and i am still receiving an account. I refuse to pay for what i did not use. You get arrogant call center consultants. Telkom this is a business line, you want to threaten me with legal action, well what about my loss of income due to faulty line. I suggest this issue gets sorted out asap and further more i refuse to pay for a line that was not working.