FAULTY LINE REPAIR REPORTED. NO RESPONSE / REPAIR

I logged a query with the 10210 number on 06 August 2015 for a new fault and was told the fault is on the line 100m from my home. Ref number 376CRZ060815. I queried it a week later and given an escalation reference ***4 and advised that the log was sent to the technicians. called telkom again on the 15th and was given another escalation reference 723613 and advised the technician has informed that the fault will be repaired by 24/07/2015. I called on 25 Aug and was told that a sms was sent to the supervisor of the technician to call and provide clarity as the call is still open. It is now 2 days later and as per the *********** departments, Telkom is now added to my list of height of incompetence. Why do we have to pay line rental in advance and we cannot use the services that we are paying for? My 4 year old is at home with a pensioner Nanny and I had to make a plan for the nanny to get to use a cellphone so I can contact them. This is total Bul****. I will not recommend anyone that already do not have a home line to use Telkom. Pathetic.