JG
JANE G

1 reviews | Active since Feb 2015

28 Jul 2015, 10:13

Faulty line - over 3 months

I have reported a fault over 3 months ago (in May) when this fault, just happened. I run a business from home and need my emails as well as connection to the internet, I am loosing money everyday and its seems that Telkom just dont take their client's needs seriously.<br> <br> On 2 occassions, 2 technicians came out to my house but were not experienced enough to fix the problem (or shud I say were just ***********). I have made numerous calls to their Call Centre and every time I am given a new ref no.....How long does it take for a fault to be repaired? This is unacceptable as this fault has to be repaired by Telkom. I a have done all the checks.<br> <br> This is just a lack of services, besides complaing to Telkom, who else do I turn to?? I am tired of their excuses. I just want my line to be fixed!!!....and to put the cherry on the top, I get an sms saying that I have to pay R2000 as my line is now suspended...maybe if they fixed my line I wud have paid my account....TRULY DISSAPPOINTED AND DISGUSTED WITH TELKOM'S PATHETIC ATTITUDE AND SERVICE!!!!

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Replies (1)
Telkom
Telkom's reply28 Jul 2015, 10:42
Official
Hello janego,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM***.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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