FAULTY LINE NOT YET FIXED

I REPORTED A FAULTY LINE A WEEK AGO, I CALLED THE CALL CENTRE FROM MY MOBILE PHONE ON THURSDAY LAST WEEK AND THEY TOLD ME THAT THEY DID FIND A PROBLEM AND WILL DEAL WITH IT. I CALLED THIS MORNING AGAIN FROM MY MOBILE AND THEY TOLD ME THE SAME THING. I'M WORKING FROM HOME AND NEED MY ADLS LINE, BUT THANKS TO TELKOM I'M HAD TO MAKE ALTERNATIVE ARRANGEMENTS. I NEED MY LINE SORTED OUT ASAP.