faulty line not repaired

we report a faulty line *** on 04 march 16 ref 443 crk 040316.after numerous calls the call center with different response from the call center people every time we received a escalation no 50726 on 15/03/2016 to speed up proses. the line as never been fix but the technician was to blame according to the call center.<br> a new escalation no F212877 was given on 29/03/2016 but no response.<br> we gave a new contact alternative contact no *** as the number on the system is incorrect.<br> this is not fixed in nearly 30 days and we do not know were to go and what to do to get a response.<br> ALL CALLS AND CONTACT PERSONS WAS MADE NOTE OFF FOR REFERENCE<br> WE ASKED TO SPEAK TO A SENIOR PERSON BUT IS BEEN TOLD THAT THAT PERSON WILL CONTACT US, BUT NO RESPONSE !!!<br> PLEASE HELP US URGENTLY