Faulty Line not repaired

I reported a faulty line on 13th July.<br> Escalated on 17th July<br> Was told on 20th July that someone would be there today after following up because i had had no contact. from Telkom.<br> My husband has stayed at home to make sure someone can get in and after trying to follow up they now say that a technician has not been allocated to the fault.<br> <br> Fault: 65CRK130715 <br> Escalation: 79773<br> Now I can't get through to follow up again.<br>