DJ
Daniel J
1 reviews | Active since Apr 2015
24 Apr 2015, 12:01
Faulty-Line,No Internet Access since Installation
The order of my complaint<br> <br> 1. Installation date scheduled (17-04-2015)<br> 2. Installation took place (18-04-2015)<br> 3. Couldn't access the internet due to no password <br> 4. Received password & router setting (20-04-2015), <br> 5. Called the Called Centre and reported my query and received a sms fault-(410cwk210415) and problem will be resolved within 2 Days. <br> 6. Point 5 wasn't attended to by Telkom<br> <br> Im really tired of phoning telkom to sort out this mess,<br> <br> Regards <br> <br> <br>
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Telkom's replyOfficial
24 Apr 2015, 14:12Hello dannyjonk,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106278.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106278.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply24 Apr 2015, 14:12
Official
Hello dannyjonk,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106278.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106278.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team