Faulty Line - No Action

<p>I have to say for a communications company Telkom certainly lack in the ability to communicate effectively with their customers.</p> <p> </p> <p>We were disconnected due to non payment - our fault we forgot to renew the automated payment - not sure why this was never brought to our attention before the disconnection - communication/customer service ?? but after we paid we discovered that the line is now faulty</p> <p> </p> <p>After several lenghty (10 min up) waits we finally got through to the call centre. We finally got through and reported the faulty line approximately a week ago but since then nothing has happened. Lines still faulty. We have had no service calls to follow up or sms's to inform us of an estimated repair date. Instead we are expected to call the slow & painful call centre.</p> <p> </p> <p>Telkom please fix our line we have waited long enough. Once this is done then please employ a communications expert & a customer services expert to up your service levels as they are terrible. </p>