Faulty Line for two weeks

I have reported a faulty line that was strike by lightning on 02 Jan 2016. Today it is the 13 Jan 2016 and I still waiting for a technician to call me to come and repair the line. Additionally, I have contact them twice about the matter without any success. By the end of this month they want their monthly payment for basic services delivered - THAT I NEVER HAD FOR THIS MONTH, BECAUSE OF A FAULTY LINE. MY Reference number for the fault is - ***.<br> <br> NOTE: NO SERVICE - NO PAYMENT