Faulty line for over 3 months now

My telephone line which was a prepaid line has not been working for over 3 months now. We reported it and were informed that a technician was going to sort it out.3 months later which is 3 weeks ago me and my wife decided to go to Telkom Festival Mall and app**** for a conversion of the line while also applying for an ADSL modem. My wife was told that the conversion was completed at the nearest exchange.we tested our line and it was not working still. We went back to the branch in Kempton Park and were told a technician was going to be dispatched to sort out our line and install the modem. We got an sms saying Telkom will start billing us effective this month. For what? for a **** service?<br> It's so sad to see the adverts that Telkom puts on TV for babies with one saying I love you work. Someone needs to respond to this because am highly upset and disappointed with Telkoms service