Faulty line for a month - no service

Item: Telkom
Rating: 2
Author: Ruan R

About a month ago our 10mbps ADSL line started syncing at less than 1mbps. We filed a report, and was issued the nr 132CWK170915. Nothing has been done about this. We are trying to run an online business and this is crippling for us. We've been asking for feedback or ETA or ANYTHING on this issue daily, but when we do get a response we are only told \Your query is still with our Technical Team. Feedback will be provided.". Today a technician came"

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Replies (1)

Telkom's replyOfficial

07 Oct 2015, 01:43

Hello rrza,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical department and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM148587.

Regards
Frank
Social Media Team
***
081 180

Telkom's reply07 Oct 2015, 01:43

Official