Faulty line, Faulty Telkom

On the 2 November 2017, our business telephone line goes dead. We call Telkom, and were told a technician will come out to us. From the 2 November, til date, we have been calling in, with no joy and no sign of a technician. On the 8 November, we called in the morning and were told that a technician was not scheduled to come out to our premises, but rather a technician was scheduled to go to the exchange. This added to our frustration, because, we were initially told someone will be coming out to the premises!!!!!!! We have lost a lot of business this past week, and i doubt Telkom will reimburse us for business lost!!!!!!!!