Faulty Line - Can't Get Line Transferred To Business Instead Of Residential

<p>I have been trying for 3 years to get Telkom to transfer the classification of our ADSL line from residential to business. </p> <p> </p> <p>Each time I go to a Telkom office, they tell me it has been done, when in fact it never is. This has occurred several times.</p> <p> </p> <p>When our line is faulty, Telkom do not prioritise residential lines, but do prioritise business lines. </p> <p> </p> <p>So when our line is faulty, we are unable to trade in our business. This affects our revenue.</p> <p> </p> <p>Objective:</p> <p> </p> <p>Change the classification of our business ADSL line from residential to business. </p>