Faulty Line - Bad Service

<p>my phoneline has been down for around 8 days. tried calling the fault line on a few occasions but always end up waiting close to an hour without the call being answered. finally used the sms fault reporting service to log the fault. to date no one has bee in touch with me in order to get my phone line running. eventually traced the area superviser and asked him to assist in this regard. he told me that he cannot guarantee anything since he only has one technician in my area. this is a suprise as i live in a large community. this is really poor service as i do need my line to be sorted out asap.</p>