Faulty line and no feedback/technician assistance

This happened to me in December and now it seems to be happening again! I logged a faulty ADSL line on Sat 24/01/15 and to date no technician has been dispatched and no one has bothered to assist me. I'm 38 weeks pregnant trying to sort this out before my baby comes and don't need the additional stress of waiting for an hour everyday for Telkom to answer my calls. Fault no 794crk240115