Faulty Line and bad service

I recenty reported an adsl line fault with telkom, but nothing is being done to fix the problem.<br> <br> After speaking to my service provider and a Telkom online assistant about my high latency problems, both reported that there is a fault on my line and advised me to report a fault so that the Telkom technician can come and have a look.<br> <br> The technician came to my house, did a speed test, and told me that there is nothing wrong with my line. I however know that the line isn't the same as it was before. I usually get a ping of 30ms, but now I get 60ms, which isn't good at all, especially if you do a lot of online gaming.<br> <br> It just seemed as if the technician didn't care. When I do a speed test at my friend's house and at work, I get a ping of 30ms. The problem therefore seems to be in my area. I also tried a trial account at a different ISP, with the same results.<br> <br> I just want this issue to be resolved, and the technician to actually make an effort in in fixing the line.