FAULTY LINE AND ADSL-NO SERVICE

I logged a complaint about a faulty landline as well as very slow internet connection (0.23mbps) and im paying over R1000 per month for a 10meg line - its been over a week and no one has followed up with me. i called telkom customer services on 2 occasions and was told that there are no technicians available to assist and they cant even give me an estimate of when i can expect someone to come and repair! what a joke<br> i will be moving to another service provider - more reliable.