Faulty line!

I reported a fault 2 weeks ago. My line has been dropping out every couple of minutes which makes my internet pretty much useless. When it seems that my line has become stable for a longer period of time it will just slap you in the face when you decide to do something.<br> <br> A few days later I saw an update stating that there is high workload in the area. I would firstly like to say that that is complete nonsense. I live opposite the exchange and I never see anyone working there or in the area. At first it was waiting for an available tech, then it has been escalated yet we are still waiting on someone???? What the heck is the damn point if you still have no one to send out? Where the hell are your technicians? They are clearly not here at all!<br> <br> I can't work with a line this broken. You guys take so long to fix a line yet you expect to get your damn money every month. I am with another provider and you charge them yet you expect them to pay me back while you keep yours? How does that work?? <br> <br> All I am asking is for someone to come out ASAP to fix this damn thing. Your escalation process is a joke and clearly doesn't mean a thing if clients are still waiting this long to get assistance