Faulty Line

I tried calling Telkom last week and waited for an average of half an hour and then I get cut off.<br> Finally I logged a call via their online service.<br> No one from Telkom has called me back.<br> I had to call them and after a few attempts I finally got hold of a consultant who said my query has not been assigned to a technician.<br> This is totally unacceptable.<br> I require my problem be resolved immediately