mM
mandisa M

1 reviews | Active since Nov 2014

15 Apr 2015, 16:17

FAULTY LINE

I HAVE REPORTED LAST MONTH MY LANDLINE VIA SMS AT TELKOM THE RESPONSE WAS THE QUERY WILL BE RESOLVED WITHIN 2-3 DAYS NOTHING IS DONE.<br> I WENT TO THE OFFICES IN FOURWAYS THE GENTLEMENT COULDNT ASSIST COS FAULT WAS LOGGED ALREADY COULDNT EVEN FOLOW UP ON THE ONE LOGGED.<br> HE THEN ESCALATED THE MATTER BUT STILL NOTHING IS DONE.<br> I HAVE AGAIN RE REPORTED THAT MY LINE IS FAULTY STILL NOTHING HAS BEEN DONE CALLING TELKOM IS A NIGHTMARE COS AN HOUR GOES BY NO ANSWER BUT VOICE PROMPT.<br> I CANT RECHARGE AND THEY WILL CLOSE THE LINE BUT CANT ASSIST WITH FAULT.<br> <br> THE SERVICE IS SO POOR

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Replies (1)
Telkom
Telkom's reply15 Apr 2015, 17:33
Official
Hello mmtimkulu,

Thank you for your post.

Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103834

Apologies for all inconveniences caused.

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,