mM
mandisa M
1 reviews | Active since Nov 2014
15 Apr 2015, 16:17
FAULTY LINE
I HAVE REPORTED LAST MONTH MY LANDLINE VIA SMS AT TELKOM THE RESPONSE WAS THE QUERY WILL BE RESOLVED WITHIN 2-3 DAYS NOTHING IS DONE.<br> I WENT TO THE OFFICES IN FOURWAYS THE GENTLEMENT COULDNT ASSIST COS FAULT WAS LOGGED ALREADY COULDNT EVEN FOLOW UP ON THE ONE LOGGED.<br> HE THEN ESCALATED THE MATTER BUT STILL NOTHING IS DONE.<br> I HAVE AGAIN RE REPORTED THAT MY LINE IS FAULTY STILL NOTHING HAS BEEN DONE CALLING TELKOM IS A NIGHTMARE COS AN HOUR GOES BY NO ANSWER BUT VOICE PROMPT.<br> I CANT RECHARGE AND THEY WILL CLOSE THE LINE BUT CANT ASSIST WITH FAULT.<br> <br> THE SERVICE IS SO POOR
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Replies (1)Telkom's replyOfficial
15 Apr 2015, 17:33Hello mmtimkulu,
Thank you for your post.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103834
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for your post.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103834
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Best regards,
Telkom's reply15 Apr 2015, 17:33
Official
Hello mmtimkulu,
Thank you for your post.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103834
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Thank you for your post.
Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM103834
Apologies for all inconveniences caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Best regards,
