Faulty Line

Good Day

My Telkom fixed line is off now for more than three weeks and I'm unable to get a technician out to come and have a look what might be the problem. I've started six conversations on the contact us option but every time before we finish the conversation I get cut off. Then I have to start all over again. In the meantime I'm losing business and not getting anywhere. This is really ridiculous and unacceptable.