faulty line

<p>Logged a query with telkom on the 11 November 2016. Called them approximately 5-6 times for feedback. Still no response in fixing my line. </p> <p>No sympathy from them at all after me explaining that I have a 74 year old mum who is sick and requires me to call and check on her regularly.</p> <p>Today being the 06 December 2016 and still no line. Its almost a month already and guess what???? They deducted my debit order for the line which was not in use. Still waiting for them after several calls.....the most disturbing and awful service from telkom ever!!!</p> <p>If it wasnt for my mum, I would cancel my contract with them...she is not able to manage with a cell phone unfortunately.</p> <p> </p> <p>I hope to get a response from them....not likely though...</p>