Faulty Line

08/11/2017 Afrihost my internet service provider logged a fault with Telkom about slow internet service. 10/11/2017 A Telkom technician pitched up at my house without calling me wanting to fix the line. I told him I have to leave for work so he can’t do it today. 14/11/2017 Technician phoned me informed me he is at the gate to fix the line without making an appointment with me or even letting me know that they are coming that day. I informed him I was not home, I’m at work so he said another technician will phone me to make an appointment. 17/11/2017 The technician phoned me informing me he is at the gate am I home. So I told him I’m not home but will be there in 10 minutes can he wait for me which he rep**** yes he will wait. I was home within 8 minutes chasing home to be there in time only to find that the technician left already after saying that he will wait. So I phoned Telkom asked them why he left he said he is working on my line from the office. At 16:30 they phoned me asking if they can come on Saturday will I be home which I rep**** to yes. After sitting at home the whole Saturday waiting for them no one pitched. 22/11/2017 Technician phoned me once again asking if I’m at home he is at my gate (once again not notifying me beforehand that they are coming out today). Luckily I was home this day and he came and fixed the line. I asked him what the problem was he said the previous technician that was here worked on the line outside and messed with the lines in the Telkom box outside our complex and was not able to come in as I was not home. Since 22/11/2017 when the technician came and worked on our line and my router, my router has been resetting every time more than 6 times a day . I have to log onto my router numerous times a day to re enter the password for it to work. This was never previously a problem. This problem only started on 22/11/2017 since the technician worked on the router and landline. In a nutshell Afrihost logged a complaint about slow internet with Telkom after which I ended up with no internet and a faulty router thanks to Telkom. The service from Telkom is pathetic I had to complain each day with them on there online chat, had to deal with the rude staff but now I’m sitting with a faulty line and router thanks to them.