Faulty Line

I reported the fault on my line on Sunday morning, Yesterday I called to follow up at 8:00 am I was told my fault was second in the queue and will be attended to as soon as possible, later in the day I was told a technician has been assigned to it and will have the line sorted out ..... today I called again to find out on the progress and was told it is at the testing centre and no technician has been assigned, when my husband called after me another call centre agent said it is with the technician so what is the Right sorry when is Telkom going to sort my line out???<br> <br> I was also told that my account has been closed by a call centre agent ...