Faulty line

The 2nd last week of march I called Telkom and reported a fault that my landline was not working.a week later I had to call Telkom again as they haven't fixed my line and lady at Telkom call centre said they will follow up as its still in process so now it more than 3 weeks and my line is still not fixed. I'm very disgusted with the service .the fault log number is 643CWK080915