Faulty line

Good day, I have logged a call with Telkom early Feb 2016 till today my line is NOT fixed. I called in Feb to check the status of the report and I was told the technician close it and made a note that he was at my house the fixed it BUT he never did. The consultant struggled to re-open the report she had to escalate it since it was closed. So they had to open the report with ***. I've been calling them ever since I even spoke to a Supervisor who made lot of promises until now my landline is NOT fixed. The only time they deal with my case is when I called in even today they escalated it with ***. What really ****ed me yesterday 2 Telkom vans where there by my street when I ask the guys if mine was also part of their report they said no and they wont help me I must call the office. All I want is for my line to be fixed coz I'm using that to communicate with me kids since they are too young to have cell phones or they must disconnect so that I can apply with the opposition(Neotel).<br> <br> Regards<br> Ms Mhambi