Faulty line, 2 months acknowledged fault

In Jan/Feb had a new Telkom line installed at my premises. A few weeks later they activate my ADSL line only to discover the fault on the line.Created a ticket 187BWK030315, during the last 7 weeks they have sent numerous( over 5) technicians out and all of them says the same thing. The problem is from the exchange to my house. They acknowledged noise on the line, etc. And everyone confirms the problem.yo top it off, For 8 full days I had no line as the line was disconnected. Telkom charges me every month with no compensation and no resolution to the issue. Then they closed the ticket everytime they send a technician to my place and I have to spend hrs for them to reopen it and then the cycle continues. They send someone to my house to tell me what the previous technician said, they then escalate it, but a week later the ticket is closed again.pathetic... pathetic service. Then they have no issue billing me for a faulty line. Why must we accept such pathetic service?