FAULTY LINE

I have reported that a cable is broken outside our office 3x now since November 2015 . I called on 10/12/15 and they promise to look into the matter, now one month later, still not fixed.<br> I am trying to call to find out what the problem is, I am already 28 minutes<br> on the phone and is still waiting for them to answer.<br> Utter disgusted with their service.<br> ***<br> Ref CTZ101215