Faulty Line

I am logging this on behalf of my neighbour, who does not have access to the internet.<br> <br> Her landline has been out of order for 2 weeks now ref number 767229. She lives alone and her son and grandchildren live overseas. She is very upset as she has not been able to be in contact with them.<br> <br> She has been told that a technician is working on the fault and that she would receive regular updates. This has not happened, She visited Telkom at Fourways Crossing hoping that result in some action, but it has not.<br> <br> Please can this be attended to as a matter of urgency as it is unacceptable that this fault has not been fixed and that there has been no communication in this regard.