Faulty line

My landline and internet has been out since 25/08/15.<br> I contacted Telkom on the 25th (ref no 795CWK250815)<br> I have been calling everyday since and some days twice! <br> A technician was supposed to sort out the issue (ref ***)<br> To date nothing has happened. I have been calling everyday since and some days twice! <br> I even spoked to a supervisor and all they say is that they can only escalate the matter. <br> I truly don't understand why it is taking so long to send out a technician. <br> I refuse to pay for the day's my phone and Internet was off.<br> I might also send my mobile account as I have been using it to phone and had to buy data.<br> Please sort this out urgently.