Faulty Laptop

I’m writing this email with a heavy heart since I’ve been paying for a laptop for over a year now yet it was faulty from day one and I informed Kwanele antengathe store supervisor I believe whom was assisting me with the purchase, his response was I have to send an email to platinum warranty since he can’t take back the laptop they will assist.

I’ve taken the laptop to platinum warranty three times and it always comes back with the same faulty, when I informed them they said the is nothing they can do with the laptop but I have to buy a SSD because Accer has an issue with the space. My concern was I can not buy space for the laptop that is empty since it has never been used because it’s faulty. Kwanele said he has call the head office and their response was that the laptop has to be replaced, but with no information on where do I take the laptop too and he hasn’t been in touch with me, he only replies after days when I enquire.

Telkom is being unfair since I bought the laptop at Telkom not Accer and I’m paying Telkom for over a year now without fail for something that I can not use. On top of that I feel like Kwanele did not handle this situation well as a manager and as a person who sold the laptop to me. The laptop is over a year old now next thing you’ll be telling me the it is out of warranty, I’ve attached all the communication regarding the laptop.

May I please be assisted, as this is a matter of urgency looking at the time it’s started and I need the laptop ASAP as I’m a working and studying at the same which is the main reason I bought it, if Kwanele was the one faced with such an issue he was going to handle it differently.

I have been with Telkom for more than 8 years now and I have been loyal to Telkom, I really don’t deserve such treatment