Faulty Landline & ADSL network

On the 07/09/2015 I reported that my ADSL line was off and got a reference no. 647CWK070915. At the same time they told me that Telkom cant say how long it will take to check on my faulty line. Two weeks later I went to Telkom Customer Care Centre at Kenilworth Centre and was to that they still cant give me at date when my line will be fixed but they could see on the system that the Technician did work on it. At that time I was so inconvenienced due to no network and no landline to do my work. I explained to the Telkom Service Centre Staff the important of having my network and landline in working condition , but they just added that they cant promise any date for the technician to come out to my place. However they did escalated the fault and gave me the Supervisors name. After contacting him via sms to his mobile phone , a technician came out and fixed the ASDL and didn't give a proper report on the landline. I contacted the supervisor again twice and he promised that he will send out the tech again but nothing to date. My landline has been since 07/09/2015 but I had to pay my account in full otherwise I get handed over as a defaulter. Escalation no. 47070